At Home Furniture & Lighting, we are committed to ensuring your satisfaction with every purchase. Our return and exchange policies are designed to provide clarity and confidence in your shopping experience.

General Guidelines

• Condition of Returned Items: All items returned must be in their original condition, which includes being unused, unassembled, and in their original packaging.
• Non-Returnable Items: The following items are not eligible for return or exchange:
• Items sold "as is" or on clearance.
• Custom-ordered merchandise.
• Floor models of lighting, furniture, and appliances, unless approved by the showroom manager.
• Mattresses, bedding, food supplies (spices, rubs & sauces)
• Special Orders: Approved returns of special-order merchandise are subject to a 20% restocking fee.
• Delivery Charges: Delivery fees are non-refundable.

Furniture & Accessories

• Return Window: If you are not satisfied with your furniture or accessory purchase, you may return it within 10 days of delivery or pick-up for an exchange or refund.
• Notification: Please notify us within 48 hours of delivery or pick-up if you intend to return the item.
• Condition: Items must be unused, unassembled or in their original packaging to qualify for a return or exchange.
• Delivery Fees: Additional delivery fees may apply for returns or exchanges.

Appliances & Barbecues

• Final Sale: All appliance and pre-built barbecue sales are final. Barbecues shipped in their original box that may have been damaged during shipment to our location or have missing or damaged parts are subject to the manufacturer’s warranty policy. Please contact the manufacturer for all warranty claims.
• Inspection: Please inspect your appliance or pre-built barbecue thoroughly at the time of delivery or pick-up.
• Damage Reporting: Any appliance or pre-built barbecue with damage or defects must be reported to Home Furniture & Lighting within 24 hours by calling 506-854-4753 or emailing karen.lewis@theelmwoodgroup.ca.
• Manufacturer's Warranty: All defects are subject to the manufacturer's warranty and may require inspection by a registered service provider before a return authorization is issued.

Online Returns

• How to Initiate a Return: Customers who purchased items online can initiate a return by signing into their account and selecting the appropriate order. Customers can also call or email the store and provide their information and explain the reason for the return.
• Return Shipping: Customers are responsible for return shipping costs unless the item was received damaged or defective. A return label can be generated with the tracking number provided with your order if delivery was made with a third-party courrier. All local deliveries can be picked (fees may apply.).
• Refunds for Online Purchases: Refunds will be processed using the original method of payment within 5-7 business days after receiving the returned item.

Additional Information

• Proof of Purchase: A valid receipt, order confirmation, or packing slip is required for all returns and exchanges.
• Original Packaging: Items should be returned in their original packaging to ensure protection during transit.
• Restocking Fees: Certain returns may be subject to restocking fees, especially for special-order items.
• Refund Method: Refunds will be processed using the original method of payment.

Contact Us

If you have any questions or need assistance with a return or exchange, please contact our customer service team at 506-854-4753 or email karen.lewis@theelmwoodgroup.ca. We are here to help ensure your satisfaction with your purchase.

Note: This policy is subject to change. Please refer to our website or contact us for the most current information.